Creating a Clear Governance Platform for Product Teams That Reduced Approval Failures by 40%
Role: Founding Product Designer
I led the UX design for JPMorgan’s Corporate Technology Governance portal, a platform used by internal product teams to review, vet, and gain approval for applications built for employees and clients. My responsibility was to redesign a fragmented, opaque governance process into a clear, discoverable system that reduced friction, improved compliance, and scaled across the organisation.
JP Morgan Chase
UX/UI, SaaS, Digitisation, B2B, Enterprise Design
FinTech
2 Years 7 Months
Challenge
The intent was to make governance understandable, intuitive, and actionable so teams could meet standards quicker rather than miss the deadline.
The challenges were systemic:
Product teams didn't know where to start, who to contact, or which standards applied.
Accessibility and UX requirements were discovered too late, causing rejection at final approval stage.
Communication and documentation were scattered across multiple tools, creating confusion and revision.
The cost was significant there were missed deadlines, wasted budget, low morale, and strained stakeholder relationships. This all led to one question:
How might we build a solution that addresses these issues and meets the growing number of applicant submissions?
Results
Onboarding efficiency: Time spent onboarding users was reduced by approximately 75%, saving an average of 11-12 days per team.
Approval quality: Successful approvals increased by over 40%, driven by earlier alignment with standards.
Financial impact: Digitisation of the PTx process identified dormant and unverifiable applications, contributing to £82M in cost reduction.
Executive confidence: The work received direct recognition and approval from JPMorgan CEO Jamie Dimon, reinforcing trust in the design-led approach.
40%
Approval success
75%
Time saved in onboarding
£82M
Saved in cost reduction
